Hospitality Operations Consulting · Los Angeles
Most consultants study restaurants.
This one ran them.
Restaurant operators invest in great food, great staff, and great spaces — then hand critical business decisions to systems they never fully configured and compliance frameworks they inherited from someone else.
The result: labor that bleeds margin through misclassification and scheduling inefficiency. Technology stacks generating data nobody reads. Compliance exposure that surfaces only after someone gets hurt.
The gap isn't ambition. It's translation — between the tools operators have and the decisions those tools should be driving.
Each engagement is structured to get to a decision — not a deck. Clients choose a track based on their most urgent exposure. Most end up using both.
Your POS generates thousands of data points every shift. Your labor system, your invoice platform, your reservation software — all of it sits in silos. This track builds the connective tissue: custom dashboards, cross-platform reporting, and the operational logic that turns raw exports into decisions.
California hospitality compliance is a moving target. Tip pooling rules, break premium liability, predictive scheduling, minor work permits, classification — most operators learn about their exposure after the complaint, not before. This track puts a practitioner in your corner before that happens.
These tracks are designed to compound. An HR engagement frequently surfaces the reporting gaps that Track 01 solves. Clients who start with a compliance audit often convert to a full tech retainer within the first 90 days — because clean operations and readable data solve the same underlying problem.
Every recommendation here comes from having held the P&L, managed the payroll runs, fielded the compliance calls, and sat through the board meetings where the numbers didn't add up.
This isn't a framework applied from the outside. It's pattern recognition built from years inside full-service hospitality groups — multi-concept, multi-location, with all the complexity that implies.
That context matters. Consultants who haven't run a 250-cover Saturday service don't know which shortcuts cost you later and which ones are actually fine. The difference between a policy that holds up and one that creates exposure is usually operational literacy, not legal sophistication.
30 minutes. No agenda, no pitch deck. You talk about what's actually broken or unclear. We figure out which track — or which combination — fits the problem.
Flat-fee for the audit or setup phase, clearly scoped. No retainer commitment until you've seen the work and decided it's worth continuing.
Findings, recommendations, or built infrastructure — depending on track. Everything documented, everything actionable. Not a report that sits in a folder.
Monthly retainer if you want to keep the relationship active. Same practitioner, no account-switching, no junior associate handoffs.
No forms, no funnels. Just a direct line to the person who'll actually do the work.
hello@miseadvisory.com